Refund & Cancellation Policy

Last updated: July 2026

This page explains the general refund and cancellation direction for VM VoiceBox. Final terms may depend on the selected plan, setup work, and custom agreement.

Subscriptions

Monthly subscriptions may be cancelled before the next billing cycle. Access may continue until the end of the paid period unless otherwise stated.

Setup fees

Setup fees cover configuration, onboarding, phone/AI setup, and implementation work. Setup fees are generally non-refundable once work has started.

Usage-based charges

AI minutes, SMS AI actions, bot replies, phone usage, messaging usage, and other usage-based costs are generally non-refundable once used.

Custom setup

Custom projects, agency workflows, pay-per-call setups, lead delivery workflows, and special integrations may have custom cancellation and refund terms confirmed before work begins.

Billing questions

If you believe there is a billing error, contact us with your name, email, phone number, plan, and a short explanation so we can review it.

Contact billing support