Terms of Service

Last updated: July 2026

By using VM VoiceBox, requesting a demo, subscribing, or submitting a custom setup request, you agree to these basic service terms.

Service description

VM VoiceBox provides business phone, SMS, voicemail, call routing, website lead capture, AI receptionist, CRM, reporting, and related communication tools depending on the selected plan and configuration.

Customer responsibilities

Provide accurate contact, billing, and business information.
Use the service lawfully and responsibly.
Obtain any required consent for calls, messages, recordings, notifications, and AI-assisted communication.
Do not use the platform for spam, fraud, harassment, illegal content, or abusive communication.

AI and automation

AI features can help answer, summarize, classify, and route conversations, but AI output may not always be perfect. Customers remain responsible for reviewing important communications and configuring the service appropriately.

Usage limits

Plans may include Live AI minutes, SMS AI actions, website bot replies, text code limits, and safety stop thresholds. Extra usage, if allowed, may be billed according to the selected plan or custom agreement.

Availability

Service availability may depend on third-party providers, phone networks, internet connectivity, hosting, AI providers, and payment systems.

Changes

Plans, features, limits, pricing, and policies may be updated over time. Continued use of the service after changes means acceptance of the updated terms.

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